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Edit Automated Email for Paid Plan Subscribers
Hi, I am trying to find where I can edit the email that is automatically sent after a reader subscribe to the paid plan. They get an automated email but where can I edit this ?
Joël C.··In automation with a trigger based on trigger = "upgraded to any paid tier"
EJ W.··That’s in Automations^ The free one is under General settings
Kevin T.··Thanks, to confirm: somehow my setup is already sending a generic email. If i setup an automation then it will replace this generic email automatically? I won't be sending the automation email + the generic email right?
- EJ W.··
If you set up through automations, you will need to manually pause the “generic” one
- Kevin T.··
So that's my issue, I cant find the generic one under general settings. I can see welcome email, double opt in and so on, but nothing for "after payment" email Thanks for your help, appreciate it
- Kevin T.··
Yes I have those, but what I am looking for is the email they get after they upgrade to a subscription The welcome email here is for when they subscribe to the free tier
- EJ W.··
Apologies I misread your first post. That isn't sent by beehiiv automatically, you may have something sent by Stripe, but beehiiv doesn't send anything by default.
- EJ W.··
If he's here/has access to paid subscriptions, he's on a paid plan, and all paid plans have automations.
- Kevin T.··
hmm, so it seems they receive this email. not sure which email it is and where to configure that one
- Kevin T.··
Yes I have access to automation, I can setup that automated email in it, but I just want to avoid sending 2 different emails
- Joël C.··
You can either:
- 1.
Send default welcome email to all + automation to send premium welcome.
- 2.
Send welcome and premium welcome via automations.
- 1.
- Joël C.··
I prefer option 2 because you can add additional criteria to your welcome emails (e.g. dont send the generic welcome if the subscriber subscribes as premium from the get go.