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Issues Adding Companies in Direct Sponsorship Area for Verification

Assuming Partners in the new direct sponsorship area is to add companies we already have a relationship with (and get verified metrics reports?) - trying to add but keep getting errors with no explanation

9 comments

EJ W.
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correct - what are the dimensions, filesize, and filetype of the image?
Joey D.
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1012 × 984, png, 57kb. will it reject anything that isn't 800x800?
EJ W.
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Probably rejecting bc it's bigger than 800
EJ W.
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Try to re-upload recommended size
EJ W.
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And lmk if it doesn't work
Joey D.
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EJ W. nope - tried a new one with everything under 800px, tried png, tried jpg. same error
EJ W.
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Ok - let me pass this internally to see if there’s something I’m not seeing
Joey D.
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ok weirder - other person on my team just tried from their account and was successful
Joey D.
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i tried again and same issue - ill log out and try another browser later