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How to Unsubscribe from Free Tier While Keeping Paid Subscription

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Is there a way a subscriber can unsubscribe from a free tier but keep the paid?

  • Avatar of Tak
    Tak
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    Thanks šŸ”’[private user] but not quite….

  • Avatar of EJ W.
    EJ W.
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    Nope, unsubscribing unsubs from all comms what you might do is split comms into a send for free and only send to free and a send only for paid. Otherwise, you can send once but use visibility settings to show premium content alongside free content. Happy to give specific guidance to your use case when I can take a look at your past content

  • Avatar of Tak
    Tak
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    I suppose I can do a survey and then send emails based on segments…

  • Avatar of Tak
    Tak
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    Like we could do Monday, Tuesday, Wednesday, Thursday, or Friday segments. Or all. And then let people choose.

  • Avatar of Tak
    Tak
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    Thinking through the workflow:

    • we’ve improved deliverability options. State whether you want one a few or all (or whatever)

    • Depending on poll response there’s an automation that assign them tags

    • there’s a dynamic segment that gets subs in a segment

    • That segment is then delivered to

  • Avatar of EJ W.
    EJ W.
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    What your describing is just Preferences - we have a feature for that, no need to set up these workarounds.

  • Avatar of Tak
    Tak
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    Didn’t know that - let me check it out

  • Avatar of Tak
    Tak
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    Ok in that case the segments need to be: Monday: those that stated Monday and for those that preferences haven’t change (custom field does not exist) Tuesday: same as Monday but for Tuesday Wednesday: same as Monday but for Wednesday Thursday: same as Monday but for Thursday Friday: same as Monday but for Friday All days: those that state all PLUS their preferences haven’t changed PLUS not state one of the days specifically

  • Avatar of Tak
    Tak
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    This should be it EJ W. ?

  • Avatar of EJ W.
    EJ W.
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    I would just make segments for

    • all

    • Each day

    • Unchanged

    When you send each day, say its Monday, in your post send settings, under segments, you'd select:

    • unchanged

    • all

    • Monday segment

    Tuesday:

    • unchanged

    • all

    • tuesday segment

    That way you don't have to juggle multiple criteria for each segment and can better see the data from each one

  • Avatar of Tak
    Tak
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    You’re right that one was easier!

  • Avatar of Tak
    Tak
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    Ok for some reason the {{subscriber_preferences_url}} not working

  • Avatar of Tak
    Tak
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    On a test email. Like it doesn’t click through

  • Avatar of Tak
    Tak
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    EJ W. if you can help quickly. Was looking to send in 3 hours…

  • Avatar of Tak
    Tak
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    Also I tried deleting one preference in case I set it up wrong, and apparently I’m not able to do so. I broke something!

  • Avatar of Tak
    Tak
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    Keyur P. as well

  • Avatar of Keyur P.
    Keyur P.
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    Can I see the link in your post editor?

  • Avatar of Keyur P.
    Keyur P.
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    And also when you send a test email, did you use the 'send as' user? Because I know that testing will not work unless you go through real test.

  • Avatar of Tak
    Tak
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  • Avatar of Tak
    Tak
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    Ok let me try sending it as a real email

  • Avatar of Keyur P.
    Keyur P.
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    Yes so what you need to do is add the link.

  • Avatar of Keyur P.
    Keyur P.
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    Select that code and then add a link and then use that code once again.

  • Avatar of Tak
    Tak
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    Sorry what do you mean select that code and then add a link

  • Avatar of Tak
    Tak
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    And btw - found a workaround on the preferences - have to make it hidden. Can’t delete

  • Avatar of Tak
    Tak
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    I got it to work as a link. I think what you meant to say was:

    • copy the merge tag

    • Highlight some text

    • Control k

    • Paste the merge tag

  • Avatar of Keyur P.
    Keyur P.
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    weird, that you are doing all this. it should be very simple.

  • Avatar of Tak
    Tak
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    I tinker and break things

  • Avatar of Keyur P.
    Keyur P.
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    You can do this

  • Avatar of Keyur P.
    Keyur P.
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    so technically something like this

  • Avatar of Tak
    Tak
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    Yup that’s what I did

  • Avatar of Keyur P.
    Keyur P.
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    lol, okay. sorry i thought you are doing more steps.