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Managing Unsubscribes in Email Automation: Best Practices

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if someone unsubscribes and they are inside and automation how do I make sure they stop getting sent emails from the automation?

  • Avatar of Keyur P.
    Keyur P.
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    they should not get the automated emails if they are not active.

  • Avatar of JP T.
    JP T.
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    Okay I thought so but they were still moving through the automation so i just wanted to confirm.

  • Avatar of Keyur P.
    Keyur P.
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    yes but they are not getting the emails, are they?

  • Avatar of Keyur P.
    Keyur P.
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    they should be moved into a next step as user journey

  • Avatar of JP T.
    JP T.
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    I don’t know. How do I confirm that? Is it in their user profile?

  • Avatar of Keyur P.
    Keyur P.
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    yes

  • Avatar of Keyur P.
    Keyur P.
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