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Urgent Help Needed: Issue Adding Team Member Account

I have an urgent issue—I can’t add another team member. It keeps redirecting me to the billing section, even though I haven’t reached my subscriber limit. I need this fixed ASAP. Can someone please help?

12 comments

Keyur P.
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which plan are you in?
Regz D.
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scale
Regz D.
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Keyur P.
Keyur P.
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yes, so scale plan comes with 3 Seats in your team.
Keyur P.
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so if you want more, then it is asking you to upgrade
Regz D.
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so i need a max account?
Keyur P.
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technically yes in order to add more team member
Regz D.
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is this a recent update? we didn't have an issue before
Keyur P.
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this has been from the beginning as far as I know.
Keyur P.
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Member vs subscribers are different things just so that you know
Keyur P.
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members meaning, those who has access to your beehiiv account. Your team.
Keyur P.
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you are probably trying to add more than 3 which gives you an option to upgrade