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Urgent Help Needed: Issue Adding Team Member Account

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I have an urgent issue—I can’t add another team member. It keeps redirecting me to the billing section, even though I haven’t reached my subscriber limit. I need this fixed ASAP. Can someone please help?

  • Avatar of Keyur P.
    Keyur P.
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    which plan are you in?

  • Avatar of Regz D.
    Regz D.
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    scale

  • Avatar of Regz D.
    Regz D.
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  • Avatar of Keyur P.
    Keyur P.
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    yes, so scale plan comes with 3 Seats in your team.

  • Avatar of Keyur P.
    Keyur P.
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    so if you want more, then it is asking you to upgrade

  • Avatar of Regz D.
    Regz D.
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    so i need a max account?

  • Avatar of Keyur P.
    Keyur P.
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    technically yes in order to add more team member

  • Avatar of Regz D.
    Regz D.
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    is this a recent update? we didn't have an issue before

  • Avatar of Keyur P.
    Keyur P.
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    this has been from the beginning as far as I know.

  • Avatar of Keyur P.
    Keyur P.
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    Member vs subscribers are different things just so that you know

  • Avatar of Keyur P.
    Keyur P.
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    members meaning, those who has access to your beehiiv account. Your team.

  • Avatar of Keyur P.
    Keyur P.
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    you are probably trying to add more than 3 which gives you an option to upgrade