Urgent UI Bug Issue: Need Support and Contact Info for CEO

Is there actually any team member here or in any support channel? I have had urgent UI bug that prevents my users on upgrading. I have tried to reach out to support here and on Beehiiv website for 6 months now. I don't understand what is the point of this Slack. Does anyone have email address for the CEO etc? I am really getting tired of this garbage of software.